Episode Summary

Nonprofit professionals often come to the sector craving mission, not metrics, and the discomfort that creates around money, growth, and hard numbers can quietly limit how far an organization goes. Steve Isom, Chief Operating and Financial Officer at Bloomerang, has spent nearly six years professionalizing the finance, operations, and customer functions behind the giving platform that now serves more than 24,000 nonprofits, and in this conversation he draws a direct line between his own path from Wall Street investment banking to nonprofit-adjacent leadership and the mindset shifts he sees separating scarcity-minded organizations from ones that grow without losing themselves. He talks candidly about scaling Bloomerang from 114 employees to roughly 600 without sacrificing the culture that built it, why hiring the “great people” leaders think they can’t afford is usually the real unlock, and the three principles now guiding Bloomerang’s approach to AI: mission is the metric, the relationship stays human, and your data stays yours. Listeners will walk away with a clearer case for treating fundraising and finance as fuel for the mission rather than a distraction from it, and a practical framework for growing fast without losing what made their organization work in the first place.

About Steve

Steve Isom is the Chief Operating and Financial Officer at Bloomerang, an Omaha, NE-based giving platform that unifies CRM, fundraising, and volunteer management for more than 24,000 nonprofit customers. He began his career in investment banking on Wall Street before moving into private equity investing in technology companies, then ran FP&A and finance for high-growth tech companies. He joined Bloomerang nearly six years ago, brought in by JMI Equity to professionalize the company’s finance, accounting, legal, and IT functions, and earlier this year expanded his role to lead Bloomerang’s customer organization as well, overseeing support, onboarding, and customer success. Isom serves on multiple nonprofit boards and has met with more than 100 Bloomerang customers in person over the past five years. Outside the office, he’s a self-described “Type A” list-maker who still writes everything on scrap paper before consolidating it each night, and a devoted LEGO collector who runs his own LEGO fan account on Instagram.

Resources

• Steve’s LinkedIn

• Bloomerang

• Bloomerang’s three AI principles: mission is the metric, the relationship stays human, your data stays yours

• Bonus: Steve’s LEGO fan account, @lego_doug_not_dad on Instagram

• Book recommendation: The Hard Thing About Hard Things by Ben Horowitz (not a past guest)

• Join the Emerging Leaders in Philanthropy! www.institutepl.org

‍