Hospitality House of Charlotte

LEADERSHIP DEVELOPMENT: RETREATS, TRAINING & COACHING

After helping Hospitality House of Charlotte add two great leaders to their staff, Armstrong McGuire jumped in to help ensure the new team members were able to integrate quickly with the rest of the leadership.

Case Study

Challenge

Simply adding great leaders to a team doesn’t automatically equate to a high-performing collective. It takes time to build trust and learn one another’s styles and preferences. When Hospitality House of Charlotte added a Chief Development Officer and a Chief Operations Officer, they recognized that to be at their best they needed to invest in learning how to work together as a team. The responsibility of delivering on their mission of creating community for patients connecting to vital medical care is too important for anything less.

We found opportunities to help through:
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  • Two senior leaders in Development and Operations added to the leadership team.
  • DISC and Driving Forces assessments helped the expanded leadership team understand their individual strengths and styles and those of their teammates.
  • Understanding individual strengths led to a stronger leadership collective.
  • The leadership team found their experience to be so powerful and helpful that they offered a similar experience for their partners across the Southeast.
Case Study

Results

Case Study

Approach

Strengthening your team requires intentionality. After a transformative leadership expansion that brought a Chief Development Officer and a Chief Operations Officer to the team, CEO Angie Bush wanted to ensure that this newly formed team was well-positioned to lead the organization toward its growth goals. Having built a relationship with Senior Advisor Katie Weeks during the searches that expanded the team, Angie turned to Katie once again to help her leadership team learn to work and lead together.

"Armstrong McGuire helped us open dialogue and create relationships between team members. Not only did Armstrong McGuire recruit me to such a great nonprofit, but their post hire support helped us become a strong team."

—

Diana Warth

Diana Warth
Chief Development Officer

With the new leaders onboard, Katie led a retreat focused on building trust, promoting open communication, and establishing personal connections.

The day began with personalized DISC assessments for each team member, providing insights into their unique motivations and communication styles. The team discussed their individual strengths, how they prefer to communicate, and the qualities they each bring to the table. This deeper understanding laid the foundation for stronger collaboration and mutual respect.

As a final exercise, each member of the team selected a pictorial descriptor from a series of options that depicted Hospitality House “at its best.” Each chose the image that resonated most with them based on their role within the organization. Interestingly, each team member chose a different picture, illustrating their diverse strengths and perspectives. As they shared the reasons behind their choices, they recognized the importance of honoring their unique contributions and that each leadership role and each leader is essential to the success of Hospitality House.

"I learned more about my new coworkers in one day than I did at eight years of being at my last job. It was great!" --Tom Montaglione, Chief Operations Officer

Six months later, Hospitality House invited Katie back to lead a workshop for other leadership teams in the Healthcare Hospitality Network across the country, a 500 strong collective of houses serving medical patients and their families in their most challenging times. The session, titled Intentional Team Building: Strategies for Deepening Internal Connections, focused on four key objectives to foster engagement and strengthen team bonds:

  1. Get to Know Your People: Building personal connections is the foundation of a strong team.
  2. Ask Powerful Questions: Engaging in meaningful dialogue uncovers deeper insights and fosters trust.‍
  3. Utilize Assessment Tools: Tools like DISC assessments help team members understand and appreciate individual differences.
  4. Create a Shared Vision: Aligning on a common purpose promotes unity and drives collective success.

What started as an opportunity to strengthen their own team, evolved into an opportunity to strengthen their network. What a ripple effect!

Armstrong McGuire is grateful to partner with Hospitality House as they create an environment where each team member’s strengths are valued, and their unique contributions drive the organization forward.

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Case Study

Execution

Our expertise in these fields led us to success.
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Team Leads

Meet the people who made it happen.

Our experienced advisors have held roles that span the nonprofit spectrum—so we understand what it's like to be in your shoes.

Katie Weeks

Senior Advisor and Interim Management Coordinator
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