Our approach focused on stabilizing the organization through effective interim leadership, collaboration with the board, and operational improvements. Concurrently, we managed an executive search that prioritized both organizational needs and future sustainability.

Through our Interim Management services, John Lewis, an Armstrong McGuire Interim Institute graduate, stepped into the interim role, working remotely with periodic in-person engagements. He tackled immediate challenges, such as easing federal grant challenges, realigning staff to mission-critical activities, and revitalizing organizational culture. Collaborating with the board, he implemented streamlined contracts and rate structures for the interpreter program. Meanwhile, Senior Advisor Hannah Randall conducted an executive search informed by ongoing insights from John as the interim executive, resulting in the hire of a highly capable permanent executive director. Together, our efforts ensured WCMS emerged stronger and better positioned to serve its community.

Lessons Learned:

• Early engagement of strong interim leadership ensures operational stability during transitions.
• Transparent communication and collaboration between interim executives and search consultants enhance outcomes.
• Addressing operational inefficiencies builds a strong foundation for long-term success.

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