Humor can help create that sense of relatability and strengthen the connections that make teams and organizations thrive. Like most leadership tools, however, it works best when paired with care and authenticity.

Before we talk about care, it would help if we first define the word ethos. Ethos is the lived character of a care organization.

Many years ago, I developed four “pillars” that guide me in leadership roles I take, places where I can do my best work, and situations where my values align with the organization.

I currently serve as an interim executive through Armstrong McGuire, and for the past 14+ months I have served as Interim CEO at Aldersgate, a large continuing care retirement community (CCRC) in Charlotte with a very complicated recent